Effective Date: October 24th 2024
At Flixvi, your privacy is of importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site(s) or use our services. By visiting our Site(s), registration to our Service and/or using our content platform (Platform), you consent to the collection and handling of your information as outlined in this policy.
For the purpose of this Privacy Policy, references to “we”, “us”, and “our” include our partners and our affiliates, subsidiaries, agents, representatives, successors, and assigns (and those of our partners).
1. Information We Collect
We collect information automatically or as provided by you or through our vendors upon visiting the Site(s) and registration to or use of the Service and/or Platform and we collect the following types of information when you interact with our Service, Site(s) and/or Platform:
a. Personal Information:
• Account Information: When you create an account or subscribe to our services, we collect information such as your name, email address, payment details (e.g., credit card information), and billing address.
• Profile Information: You may provide additional profile details, such as a username, profile photo, and preferences.
b. Usage Data:
• Viewing History and Preferences: We collect data on the emails you read, content you watch and your preferences to personalize your experience.
• Device Information: This includes details such as IP address, device type, operating system, browser type, and other technical details that help us optimize the platform's performance.
c. Cookies and Tracking Technologies:
We may use various tools and technologies like cookies and web server logs to collect information automatically when you visit the Site(s) or use the Services. This information may include IP addresses, device identifiers, browser characteristics, operating system details, internet service provider details, language preferences, referring URLs, time and length of visits, and pages viewed.
These tools also may include GPS (global positioning systems) software, geo-filtering, and other location-aware technologies to locate you for purposes such as verifying your location and delivering or restricting content based on your location.
The tracking technologies that may be used on the Site include cookies, which are small data files stored by your web browser on your computer. Cookies may allow a website to recognize a user’s device, record user preferences, track the pages a user clicks on while visiting the website, and identify the website visited immediately beforehand. Most web browsers accept cookies by default, but you may be able to adjust your browser settings to remove or reject cookies. Please note that blocking cookies may affect the availability and functionality of the Services and other websites. Also, disabling cookies may invalidate opt outs that use cookies to recognize devices that have opted out.
We may combine certain automatically collected information with other personal information we obtain about you, which may include data we obtain from third parties.
Please note that we or third parties may collect personal information about your online activities over time and across different devices and online properties when you use the Services.
Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, the Site is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, visit www.allaboutdnt.com.
You can use mobile device settings to limit mobile tracking technologies and associated activities. For instance, you can adjust or reset the advertising identifiers on your mobile device in the device settings. iOS users can visit Settings > Privacy > Advertising > Reset Advertising Identifier. Android users can visit Google settings > Ads > Reset advertising ID.
We may use certain third-party web analytics services such as Google Analytics to help us understand and analyze how visitors use the Services and serve advertisements on our behalf across the Internet. We may implement Google Analytics Advertising features such as dynamic remarketing, interest-based advertising, audience targeting, behavioral reporting, demographics and interests reporting, user segment analysis, device reporting, display advertising, and video ads reporting. We and our vendors may use first-party cookies or other first-party identifiers as well as third-party cookies or other third-party identifiers to deliver advertisements, create a profile of you, measure your interests, detect your demographics, detect your location, detect your device, and personalize content.
For more information on how Google Analytics uses data collected through your use of the Services, visit: www.google.com/policies/privacy/partners/. To opt out of Google Analytics cookies, visit: http://www.google.com/settings/ads and https://tools.google.com/dlpage/gaoptout/.
Meta may use cookies, web beacons, and other storage technologies, including the Meta Pixel, to collect or receive information from the Site, and elsewhere on the Internet and use that information to provide measurement services, target and deliver ads.
Please note that we do not control how other parties manage their opt-out processes.
We may use vendors to provide advertisements on other online services. Certain external parties may participate in the Digital Advertising Alliance (“DAA”) AdChoices Program and may display an Advertising Option Icon for interest-based ads that links to an opt-out tool which allows you to exercise certain choices regarding targeting. You can learn more about the DAA AdChoices Program at http://www.youradchoices.com/ and its opt-out program for mobile apps at http://www.aboutads.info/appchoices. In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative (“NAI”). NAI has developed a tool that allows consumers to opt out of certain interest-based ads delivered by NAI members’ ad networks. To learn more about opting out of such targeted advertising or to use the NAI tool, see http://www.networkadvertising.org/choices/ and https://www.networkadvertising.org/mobile-choice/ for its opt-out program for mobile apps. Please be aware that, even if you are able to opt out of certain kinds of interest-based ads, you will continue to receive non-targeted ads. We are not responsible for the effectiveness of, or compliance with, other parties’ opt-out options or programs or the accuracy of their statements regarding their programs.
You can use mobile device settings to limit mobile tracking technologies and associated activities. For instance, your device may allow you to adjust or reset advertising or targeting information in the device settings. Refer to your operating system’s instructions, help center, or other materials to learn how to change your device settings.
Chat Features. We may offer interactive chat features on our Site for customer service purposes. When you participate in the interactive chat, either with a virtual or live agent, the contents of the chat may be captured and kept as a transcript. By using these features, you understand that our vendors may process the information obtained through the feature to provide the service on our behalf.
2. How We Use Your Information
We use your information for the following purposes:
• Service Delivery: To provide, maintain, and improve our streaming services, and to process your subscription.
• Personalization: To customize content recommendations and provide a tailored user experience based on your viewing history and preferences.
• Billing and Payments: To process payments for your subscription, send billing notices, and handle refund requests.
• Customer Support: To provide assistance and respond to any inquiries or issues you may have.
• Security and Fraud Prevention: To protect the integrity of our platform, prevent fraudulent activity, and maintain the security of your account.
By providing us with your email address, you agree that we may communicate with you for marketing, including without limitation emails promoting third-party products and services, or for informational purposes in regard to our Site, Platform and/or Services. If you no longer wish to receive such email communications, you may unsubscribe from such emails using the link provided in the email communication or by sending us an email.
We may combine certain automatically collected information with other information we obtain about you, which may include information we obtain from other parties.
3. Sharing of Information
We may share your personal information in the following situations:
• With Service Providers: we work with trusted third-party vendors, partners, affiliates, contractors or other providers (e.g., payment service providers, content platform providers, hosting providers, customer support services) who assist in delivering our services. These parties have access to your information solely for the purpose of performing their designated functions and are obligated to protect your information.
• Services on our Site may be linked to or otherwise rely on integrations with other websites, applications, interfaces, and/or platforms operated by other parties (e.g., PayPal). Information shared with such parties may be shared with us and we may combine that information with other information we have about you that we obtain from other parties. In the event you submit information to another party, you are subject to that other’s party’s privacy statement and terms of use as applicable. We are not responsible for another party’s privacy statement or terms of use or your decision to interact with another party.
• Legal Obligations: We may disclose your information when required by law, such as in response to a subpoena, court order, or other government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy protections.
4. Your Privacy Choices a. Managing Your Information:
• You can update or correct your account information by accessing your profile settings.
• You may also request the correction of your account information by contacting us at
contact@flixvi.com. However, some information may be retained to comply with legal obligations or for legitimate business purposes.
b. Marketing Communications:
• You may opt out of receiving promotional emails by following the unsubscribe instructions in any promotional message.
c. Cookie Preferences:
• Most web browsers allow you to manage cookies through their settings. You can choose to block or delete cookies, but doing so may affect your experience on our platform. For more information see section 1 under c above.
5. Data Retention
We will not store your information longer than is necessary for the performance of Services or to otherwise fulfil the purpose(s) for which the information was collected, or as may be permitted under Applicable Law. Unless otherwise required by Applicable Law, at the conclusion of the applicable retention period, we will remove information as described in this Privacy Statement from our systems and records or take appropriate steps to properly anonymize it.
6. Security Measures
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our platform is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take steps to remove such information from our records.
8. CALIFORNIA RESIDENTS
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents to request certain information regarding our disclosure of your personal information to third parties for their own direct marketing purposes. We do not share personal information for third parties for their own direct marketing purposes. As a California resident, you may request information about our compliance with this law by contacting us. Any such request must include “California Shine The Light Request” in the first line of the description and include your name, physical address, city, state, and ZIP code. Please note that we are only required to respond to one request per individual each year.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy regularly to stay informed about how we use and protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
• Email:
contact@flixvi.com Our company details can be found in the welcome email sent to you upon subscribing to the Service. In addition, these can be found after logging in to the Site in the footer of this website, and on the My Account details page on [insert domain]/account.
Please also review our Terms of Use (“Terms”) available on the Site, which govern your use of Services. Any capitalized terms that are not defined in this Privacy Statement shall have the meaning given in the Terms. This Privacy Statement will remain in full force and effect, even if your use of or participation in the Services or any particular service, feature, function or promotional activity offered through the Services terminates, expires, ceases, is suspended or deactivated. If you do not agree with this Privacy Statement, please do not participate in the Services or any features, activities or services offered through the Services.
